Find answers to common questions or reach out to our support team.
Simply open the Norse VPN app and tap the large shield button on the home screen. The app will automatically connect you to the fastest available server. You can also tap "Select Server" to choose a specific location.
For the best speed, use "Fastest Server" which automatically selects the optimal server based on your location and current server load. If you need to appear in a specific country for streaming or other purposes, manually select a server in that country.
When connected, you'll see a green shield icon and "Protected" status on the home screen. Your displayed IP address will change to the VPN server's IP. You can verify your protection by checking your IP on any IP lookup website.
Try these steps: 1) Check your internet connection, 2) Try a different server location, 3) Switch to a different protocol in Settings (WireGuard or OpenVPN), 4) Restart the app, 5) Check if your network blocks VPN connections. Some public WiFi networks block VPN traffic.
VPN speed can be affected by: server distance (choose a closer server), server load (pick one with lower load percentage), protocol choice (WireGuard is fastest), and your base internet speed. Try the "Fastest Server" option for automatic optimization.
Enable "Auto Reconnect" in Settings to automatically restore your connection. If disconnections persist: check your WiFi signal strength, try a different protocol, disable battery saver mode, and ensure Norse VPN isn't being killed by your device's memory management.
Yes! Norse VPN works on both WiFi and cellular data. You can even enable "Auto-Connect on Cellular" in Settings to automatically protect yourself when switching to mobile data.
Kill Switch is a safety feature that blocks all internet traffic if your VPN connection drops unexpectedly. This prevents your real IP address from ever being exposed. We recommend enabling it in Settings for maximum privacy protection.
Split Tunneling lets you choose which apps use the VPN and which bypass it. For example, you might want your banking app to use your real IP for security while protecting your browser. Configure it in Settings > Split Tunneling.
Norse VPN supports: WireGuard (fastest, most efficient - recommended), OpenVPN (very secure, reliable on restrictive networks), IKEv2 (fast reconnection, great for mobile), and IPSec (native iOS support, very stable).
In the server list, tap the star icon next to any server to add it to your favorites. Favorite servers appear at the top of lists and can be quickly accessed from the Quick Connect menu (lightning bolt icon on the home screen).
Tap "Upgrade" in the Settings or on any premium feature prompt. Choose between monthly ($9.99/mo) or yearly ($59.99/year - best value). Your subscription includes access on up to 5 devices simultaneously.
Subscriptions are managed through Apple: 1) Open iPhone Settings, 2) Tap your name at the top, 3) Tap "Subscriptions", 4) Select Norse VPN, 5) Tap "Cancel Subscription". You'll retain access until the end of your billing period.
Yes! Premium subscribers can use Norse VPN on up to 5 devices simultaneously with a single account. Simply download the app on your other devices and sign in with the same account.
We offer a 30-day money-back guarantee for first-time subscribers. Contact our support team at [email protected] with your purchase details, and we'll process your refund through Apple within 5-7 business days.
If you've previously subscribed and need to restore: 1) Go to Settings in the app, 2) Tap "Manage Subscription", 3) Tap "Restore Purchases". Make sure you're signed into the same Apple ID used for the original purchase.
No. We maintain a strict no-logs policy. We do not track, collect, or store your browsing activity, connection timestamps, IP addresses, or any other personal data. Your privacy is our sacred oath.
Yes. Norse VPN uses military-grade AES-256 encryption, the same standard used by governments and security experts worldwide. All your internet traffic is encrypted before leaving your device.
When connected to Norse VPN, your ISP can only see that you're connected to a VPN server. They cannot see which websites you visit, what you download, or any of your online activity. All they see is encrypted data.
Yes! Using Norse VPN on public WiFi is one of the best ways to protect yourself. The VPN encrypts all your traffic, preventing hackers on the same network from intercepting your data. We recommend enabling "Auto-Connect on Untrusted WiFi" for automatic protection.
Our support team is available 24/7 to assist you with any questions or issues.
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